March 23, 2020

Dear Chicago Cat Clinic Family,

Effective Monday, March 23rd, and until further notice, we will be open from 9:00 a.m. – Noon on Monday, Wednesday, Friday and Saturday for Sick Patient Appointments, Limited Well-Patient Appointments, and Medication and Food pickups.

As a reminder, we are working with a closed lobby for your safety and the safety of all of our staff.

Sick/Well Patient Appointments: Before leaving your house, please clean the carrier and carrier handle with virus killing wipes. When you arrive at the clinic, give us a call at (773) 631-5300 and stay in your car. We will send a staff member with appropriate personal protective gear to get the carrier out of the car. Once in the clinic, the doctor will discuss your concerns over the phone and then do the exam and necessary veterinary care. Once completed, we will have you pay with a credit card over the phone as we do not want to be handling everyone’s card and will not be accepting cash or check at this point. A staff member will then return the carrier with the patient inside of it to the back seat of the car so you can head for home.

Medication and Food Pickups: We will also bring them out to the car for you. Please call in advance so we can have everything paid for and ready for pick up. We will also mail medications to you free of charge during this crisis.

Should there be any changes, we will keep you posted via Twitter, Instagram, Facebook, on our website and on our voice mail.

Thank you for your understanding during these challenging and ever-changing times.

Dr. Nordwall, Olenych, Li and the entire staff of the Chicago Cat Clinic:
Pat, Rana, Kim, Jorge, Courtney, Roxanne, Adam, Julie Ann & Cynthia.

March 16, 2020

Dear Chicago Cat Clinic Family,

We are working to keep you posted with changes at the clinic during these rapidly changing times. We are currently still open during our regular business hours, however, we will be working with a closed lobby for your safety and the safety of all of our staff.

Before leaving your house, please clean the carrier and carrier handle with virus killing wipes. When you arrive at the clinic, give us a call at (773) 631-5300 and stay in your car. We will send a staff member with appropriate personal protective gear to get the carrier out of the car. Once in the clinic, the doctor will discuss your concerns over the phone and then do the exam and necessary veterinary care.  Once completed, we will have you pay with a credit card over the phone as we do not want to be handling everyone’s card or will not be accepting cash or check at this point. A staff member will then return the carrier with the patient inside of it to the back seat of the car so you can head for home.

If you need medications or food we will also bring them out to the car for you. Please call in advance so we can have everything paid for and ready for pick up. We will also mail medications to you free of charge during this crisis.

Should there be any changes, we will keep you posted via Twitter, Instagram, Facebook, on our website and on our voice mail.

Important things to know:

There is no proven link to cats or dogs being COVID-19. If you have the virus, it can still get on the cat’s fur and transmit it to another person just as if you touched a door knob, so you still need to be careful.

Our vendors for medication and foods indicate there are no anticipate shortages and there should be no difficulty finding any products.

We are expecting and requiring any clients who are feeling unwell to reschedule their appointments unless it is an emergency or have a healthy person drive the cat over to the clinic.

We encourage you to bookmark the AVMA and CDC websites for accurate information regarding your and your cat’s safety.

https://www.avma.org 

https://www.cdc.gov

Please everyone, take this situation seriously and be safe.

Dr. Nordwall, Olenych, Li and the entire staff of the Chicago Cat Clinic